FAQ

Why isn't something in stock?

Each candle is handmade and we restock with a variety of scents and colors.

We share updates and more on Instagram our to our subscribers.

How long are shipping times for handmade candles?

Please allow us 3-5 days to proceed your order.

You will be notified with tracking when your package has shipped. Processing time is subject to change and may be longer during new drops or launches due to high order volume.

We are not liable if any packages are lost or stolen. If your tracking number shows your package was delivered but you did not receive it, please contact the carrier to file a claim.

How long are shipping times for other home decor items?

Your products will ship within 3-5 days of your order. It takes 20-40 days for items to arrive. Please note shipping may be delayed due to COVID-19. We appreciate your patience and support.

What's your return policy?

What happens if I receive the wrong item?

If there’s an issue with your order : if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted - then simply notify us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just contact us.

What is the White Spots on candles?

As soy wax and beeswax are natural, it can get a 'frosting' look to candle as we are making them. Frosting is a natural effect of using soy wax and occurs in all vegetable waxes. All soy waxes frost, and this is a sign that the candle is made with natural soy wax. Frosting does not, in any way, impact the performance of your candle; it just gives it even more of a unique character!

Every candle is unique an handcrafted made with a lot of attention and accuracy. But minor imperfection are to be expected. Colors may vary.

IMPORTANT:

This candle should be used for decorative purposes but if you want to burn it we recommend placing the candle on top of a plate or a dish to prevent wax from spillage on the surfaces.

As our candles do not have any additives, please keep them in a cool, dry place, out of direct sunlight. Direct sunlight and light sources may cause discoloration of the candles.

Much love,

@ariiiete